Exchange and returns policy

Your satisfaction is our priority!

If, however, for various reasons you are not satisfied with your order, it is possible to exchange or cancel your order. You have 14 days from the date of delivery to submit your request. Diiiz is committed to following the law on the protection of consumers in the European Union by offering every customer in the EU 14 days to cancel an order placed online.

Request your return form and send it by email to referencing your order number and the reason for the cancellation. If the product does not comply with our quality standards, please attach photos of the damaged product or packaging. We can then offer you a replacement or refund for your order.

Diiiz will take care of the return of the package. All information regarding the conditions of the return will be communicated to you by email. It is important to follow each step so that the parcel is returned to us in good condition and that the refund or exchange can take place without any issues.

The product to be exchanged must be returned in its original packaging, and unused in order to reach us in good condition. The delivery of the new item will be made simultaneously with the organisation of the return.

 Please note that if the product does not comply with our quality standards, the return is free. However, if it is in perfect condition, and the return is for reasons of personal taste, the customer must pay the costs of return. Diiiz agrees to inform the customer of the cost before proceeding to any action.

The return of packaging in Europe varies between 30€ and 60€ for chairs, lamps, and lounge chairs, and between 100€ and 180€ for sofas, marble tables, and corner sofas. The return delivery amount will be deducted from the value of the purchase to calculate the final refund.

The refund will be made within 30 days of the receipt of your order in our warehouse and after confirmation that it is in good condition.

For professional clients and tailor-made productions, a deposit of 50% minimum is required at the time of the order. Tailor made orders cannot be cancelled once the production has already started or has been finalised In case of order cancellation, the deposit (50% or higher depending on the product) will be kept to compensate for all the human and material costs involved in the production and production planning. 

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