Exchange and return policy

Your satisfaction is our priority!

If, however, for various reasons you are not satisfied with your order, it is possible to exchange or cancel your order. You have 14 days from the date of delivery to submit your request. Diiiz is committed to following the law on the protection of consumers in the European Union by offering every customer in the EU 14 days to cancel an order placed online. 

You can request the return or exchange of your order by sending an e-mail to info@diiiz.com; Please mention the order reference, the detailed reasons for the cancellation and any photos that could help in the problem analysis 

If the product has a defect or damaged, we can offer you a replacement or a refund of your order.

If the product does not comply with our quality standards, the return is free. However, if it is in perfect condition, and the return is for reasons of personal taste, the customer must pay the costs of return. Diiiz agrees to inform the customer of the cost before proceeding to any action.

The return of packaging in Europe varies between 30€ and 60€ for chairs, lamps, and lounge chairs, and between 100€ and 180€ for sofas, marble tables, and corner sofas. The return delivery amount will be deducted from the value of the purchase to calculate the final refund.

Diiiz will take care of the return of your order to our warehouse. All information regarding the conditions of the return will be communicated to you by email. It is important to follow each step so that the parcel is returned in good condition and that the refund or exchange can take place without any issues.

The product to be exchanged must be returned in its original packaging, and unused in order to reach us in good condition. We kindly ask you to repack the product in the original box with all the internal protections, as received.

If the product is damaged during the return transport due to an inappropriate packaging, some charges may be deducted from your final refund.

The refund will be made within 30 days of the receipt of your order in our warehouse and after confirmation that it is in good condition.

For professional clients and private customers tailor-made productions, a deposit of 50% minimum is required at the time of the order. Tailor made orders cannot be cancelled once the production has already started or has been finalized.  In case of order cancellation, the deposit (50% or higher depending on the product) will be kept to compensate for all the human and material costs involved in the production and production planning. 

** Return is free for countries which are in the European Union only


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