Frequently asked questions

Delivery terms

The delivery will be delivered to the front door by our shipping partners. For bulky orders (marble tables, wooden tables, marble lamps, sofas, beds,...), please take the necessary measures or additional help to bring the boxes inside your home. If you have a special request, please contact us at info@diiiz.com and mention your order number. We will ask our delivery partner if your request is feasible and its potential cost.

 

What will happen with the delivery of my order after Brexit or during the transition period to 31 December 2020?

If you placed your order in 2019 or if you place your order during 2020, nothing will change for you as a customer. There will be no additional fees to pay in addition to the online price. Your order can still be delivered without custom fees, through the European Union and the UK.

In fact we have a warehouse in the UK and delivery partners in the EU: depending on your delivery location, your order can be shipped directly from these warehouses without additional fees for you.

What are the reasons behind this?

For orders placed in late 2019 or 2020: these can be delivered without any issues in 2020 during the transition period as the trade rules between the UK and the EU have not yet changed. The UK will remain part of the common single market until 31 December 2020 and will still benefit from free movement of goods.

For orders placed after 31 December 2020:

-       Scenario 1: it is highly likely that the UK and the EU will reach an agreement which will continue to ensure free trade between the EU and the UK. Nothing will change for our customers who will continue to be able to have items delivered without issues and will not be charged anything extra.

-       Scenario 2: if no agreement is reached, Diiiz agrees to deliver its orders from a warehouse in the EU so there is no additional cost to our customers.

If you have any further questions, you can contact us by email at: info@diiiz.com

which colour or texture? Order free samples !

There is an option to order samples for certain products.

Order free samples of leather, cashmere or fabric and get them for free to your home. 

On the product page, select the colour and click “order a sample”. The colour will automatically be added to your basket and you wi receive it in about 7 days to help you make the best choice! 

Our teams are also at your service to help or advise. 

*No wood, plastics, marble, or metals can be sent as samples. 


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