First, download the HikConnect app:
For Apple users: https://apps.apple.com/app/hik-connect/id878365074
For Android users: https://play.google.com/store/apps/details?id=com.hikvision.converg

What is HikConnect?

HikConnect is a **100% free app** available for smartphones and tablets. This application allows you to **view and control your Hikvision surveillance cameras remotely**. It also supports other Hikvision products such as video door intercoms or the AXPRO wireless alarm system.

Thanks to its P2P technology and **TLS full-link encryption**, **HikConnect is fully secured**. You are thus the only person who can remotely access your Hikvision equipment (camera or NVR) via your smartphone or tablet.

The HikConnect app lets you view up to **16 cameras live** simultaneously.

When you are away, you can configure **real-time alerts** such as:

• Notification when someone rings your doorbell,
• Alarm triggers,
• Motion detection on any camera.

You can directly interact with visitors, for example to:

• Open a door remotely or answer a video intercom call,
• Trigger your alarm siren if required.

No need to port-forward your router or configure box settings.

Configuration Prerequisites for HikConnect Remote Access

Before starting, gather these essential elements for your **HikConnect configuration**:

• The **local (LAN) IP address** of your camera or NVR
• If unknown, use the **SADP tool** to detect your Hikvision devices on your network
• The **username and password** you set during camera or NVR setup

Make sure you have access to your **camera IP interface** or **NVR web interface** using those login credentials.

Step 1: Connect to Your Camera or NVR Locally

1. Enter the local IP address in a web browser (e.g. http://192.168.x.x)
2. Go to “Configuration” → “Network”

Step 2: Network Setup for Camera or NVR

Under “Network” and “Basic Settings”, ensure:

• Your **gateway (router address)** matches your box’s gateway (e.g. 192.168.0.1 or 192.168.1.1)
• The “Primary DNS server” field is correctly filled (ideally the same as the gateway)

Step 3: How to Activate HikConnect on the Device

1. In the camera/NVR interface, go to Configuration → Network → Advanced → Platform Access
2. Tick the “Enable” checkbox
3. Create your **verification code** (6 to 12 alphanumeric characters)

At first launch of the HikConnect app, you will be asked for this verification code. Enter it and confirm with OK.

Step 4: Finalizing the Remote Access Setup

• Enter the verification code you created
• Refresh the web interface (F5 or refresh button)
• If status shows **“Online”**, setup succeeded
• If status shows **“Disconnected”**, check your network settings
• Registry status should be “Online”

Your **network configuration should now be complete**. You can proceed to **link your device to the HikConnect app** for remote viewing.

There are two options to create your **HikConnect account**:

1. Via the HikConnect mobile app (Android / iOS) — recommended method
2. Via the HikConnect web portal on desktop