The product is not compliant:
Oupsss: Diiiz has shipped a different product than the one I have ordered.
The product is damaged: during the transport or due to a factory quality problem.
Customer taste: I don't like it or I have changed my mind.

Please ensure to mention the following elements:

Upon receipt of your email, our team will analyze your request and contact you to check the details, validate the different options to solve the problem: either the return of the parcel, a commercial compensation or the replacement of your order

All information concerning the return conditions will be sent by email. It is important to follow each step so that the parcel reaches us in good condition. This will enable us to proceeed with the exchange or compensation without problems.

If the original protections are no longer available to you or if the box has been damaged, the customer is responsible for finding a similar box or protections.

If the packaging looks damaged, upon delivery, please report it immediately to the driver. External damage to the package does not necessarily mean that the product is damaged. Indicate your reservations to the driver's delivery note but keep the parcel. Diiiz will organize the eventual return at a later stage.

The driver has the obligation to take note of the damage, by mentioning a "notice of reserve" either on his mobile application or on the delivery receipt.

Be as detailed as possible in your observations and indicate or ask him to indicate the following sentence: “Subject to unpacking and control” and sign. Otherwise the damaged content cannot be compensated. Ask for a copy of this reserve claim slip or take a photo.

If a defect is confirmed, after unpacking, please send an email to info@diiiz.com WITHIN 24 HOURS WITH THE FOLLOWING INFORMATION:

- Your Order Number
- A complete description of the problem
- Photos of the packaging
- Photos of the label + the packaging as a whole + of damaged product - if several products are damaged - send 1 photo per product
- A copy of the reserve claim slip countersigned by the carrier if available

If you exceeded this period, the request for damage or compensation cannot be processed. Transport companies are unfortunately intractable on the process.

After analyzing your request, we may offer you a replacement, a commercial compensation or cancellation of your order in exchange for a voucher for the value of the order.

2. Not visible damage during the delivery
If during unpacking you notice any damage, send an email to info@diiiz.com within 24 hours of receipt of the package with the following information:

- Your Order Number
- A complete description of the damage observed or the damaged product(s) (Model, quantity, color, dimensions)
- The following pictures: Photos of the package + of the label + a photo of the internal protection + Photo of the damaged product
- if several products are damaged - send 1 photo per product

IF YOU EXCEED THIS DEADLINE, THE REQUEST CANNOT BE PROCESSED

After analyzing your request, we may offer you a replacement, commercial compensation or cancellation of your order in exchange of a voucher for the value of your order.

3. Receipt of non-compliant product
What do we mean by “non-compliant products”?

- Wrong model
- Wrong product color
- Wrong size product

In this case, send an email to info@diiiz.com indicating:

- your order number
- the detailed reason of the problem
- photos of the product concerned

If the product is not compliant or damaged, we can then offer you a replacement for your order, within our standard production deadlines.

If the error comes from Diiiz, the return costs will be borne by Diiiz. If the customer refuses the replacement, and wishes the cancellation of the order, the return costs will be borne by the customer and will be deducted from the final voucher value.

4. Change of mind or “Customer Taste”
If the item is in perfect condition and in conformity, and you wish to return it for personal reasons, the return costs are borne by the customer.

Diiiz undertakes to communicate the cost of the return before taking any action.

The return of parcels in the European Union varies between 30 and 80 euros for chairs, lamps, lounge chairs and between 100 and 500 euros for sofas, marble tables, and corner sofas. The amount of the return transport will be deducted from the value of the purchase for the calculation of the final compensation. The transport price of marble tables or certain large pieces of furniture can go up to 750 euros each for certain countries of the European periphery.

For productions to order, i.e. “not in stock”, in the event of cancellation, an amount of 30% of the value of the order will be retained for all costs incurred.

For professionals, the deposit % paid at the time of the order will be retained in the event of cancellation of the order before delivery.

For customers residing within the EU, the return is free if:

- Receipt of a non-compliant item: Diiiz will take care of the return of the package and the new shipment.

If the customer refuses the exchange and wishes the cancellation of the order, then the return costs will be deducted from the final compensation.

The return and exchange are the responsibility of the customer under the following conditions:

- For countries outside the European Union (in all cases)
- You don't like the product or you made an order error
- The finding of non-compliance is made 14 days after delivery of the order
- By their nature, Products in the Outlet section cannot be returned or refunded under any circumstances.

Sales outside the European Union are considered exports. These do not fall under the "e-commerce" Returns Policy and the Consumer Protection Policy of the European Union.

All transport costs and customs fees will be deducted from your final voucher in the event of a return, in all cases. The approval of the general conditions of sale implies an immediate agreement to this clause.

Exceeded this period, and for productions (not in stock), 30% of the total amount of your order will be kept for all costs incurred.

For professional customers, the deposit requested at the time of the order will be retained in the event of cancellation of the order before delivery.

In the event of an order cancellation, Diiiz undertakes to send you a voucher for the value of the order (minus any return costs if applied). This voucher will be valid for 2 years from its date of issue.

Attention:
There may be color variations between the photos of the products on the website, the photos of the fabrics in the pdf and the reality. We try to take the most realistic photos possible. However, differences can be observed. This is because the colors on the screen may vary depending on the screen resolution, the saturation of the image or the brightness in the room. To avoid any problem, do not hesitate to order a fabric swatch for free via the product page. A change of mind or a regret of colors unfortunately does not constitute a reason for free return of the order.