Frequent asked questions
Diiiz offers nearly 200 models of chairs, sofas, tables and lights. The pieces were conceived between 1990 and 1980 and have become furniture icons. If you pay close attention, you will notice that these items are all around you: in hotels, in magazines, on the TV, in adverts and in the cinema.
Diiiz offers customisable products that are adapted to your needs: you choose the model, the material, the colour and the item is manufactured specifically for YOU! We are certain that you will find what you are looking whether you have a classical, minimalist or cosy style!
We pay great attention to the finishing touches and to the quality of the materials we use. The quality of the item is checked after each step and we carefully follow the manufacturing process. Direct contact with the manufacturers and the use of reasonably priced logistic companies allow us to guarantee good quality at reasonable prices.
We see to it that each piece is made with resistant, strong materials to ensure the durability of our products over time.
In addition to the qualitative aspect, we offer a wide range of leather, fabrics, woods, and steel in order to create customized products according to your tastes and desires.
Laminated wood :
Laminated wood is a superposition of various thin layers of wood. This technique involving twisting and bending wood enables to create furniture in one piece. Plywood is very resistant and is typically used for structures subjected to important shocks.
Beech wood :
Beech wood is a solid wood characterized by fine grooves and tight grain. It is very malleable and commonly used in the production of furniture. It is easy to maintain.
Ash is a hard wood characterized by its many grooves giving it flexibility and malleability. It is easy to maintain.
Walnut wood :
Walnut is a high-end durable wood. Dense and heavy, it is valued for its darker colour, strength, hardness and durability.
Maple wood :
Maple is a wood of great strength with tight grain. Its uniform colour and speckled or corrugated aspect provide a perfect finish for any furniture.
Precautions for the care and maintenance of any wood: Do not expose wood to heat and sunlight. Wipe up all spills or stains immediately. Do not use water in abundance nor strong detergents. Do not put wood furniture outside if not specifically suitable for outdoor use.
Stainless steel used for our furniture is characterized by its resistance to corrosion and oxidation. Finishes can be polished or chromated.
Care and maintenance: Clean regularly with an all-purpose spray cleaner and a damp microfiber cloth. Do not use products containing acid, alkaline or abrasives.
Marble is a stone characterized by high strength and natural grooves. Due to the fact that it’s a natural stone, you should expect colour variations over the range. As it is also porous, take good care of your table and be careful about what kind of materials you put on it.
Care and maintenance: Wipe up any spills or stains. Clean regularly with a mild detergent and warm water or with a special marble cleaning product.
The glass used in our furniture is a tempered glass characterized by its high strength compared to standard glass. Its uniqueness is that it does not to break into pieces when dropped.
Care and maintenance: Clean regularly with a mild detergent and warm water or a glass cleaner with a damp microfiber cloth. Dry with a soft cloth.
Fibreglass is introduced in our plastic seats to create a reinforced composite material. Fibreglass reduces the weight and improves the durability and strength of our products. The latter are resistant to shocks and the effects of time.
Care and Maintenance: Clean with soap and warm water. Rinse and dry with a soft cloth. Do not use solvent-based detergents.
Classic leather :
Skin leather of good semi-aniline quality covered with a slightly opaque layer of pigment and with a layer of translucent product providing both natural appearance, comfort and resistance to wear. This fine particle layer protects it from light and stains; liquids do not penetrate directly, which makes it easy to maintain.
*** Tip: Classic leather has a larger grain than aniline leather. It is less smooth but much stronger: it will be preferably selected for frequent use furniture.
Care and maintenance: Perform maintenance of your leather every six months, only with a special product for sofa leather. If a stain occurs, immediately clean the leather with a special leather product or mild soap and warm water. Do not confuse maintenance and cleaning. It is best to clean the leather prior to maintenance. Keep away from direct sunlight to prevent fading.
Premium aniline leather:
The aniline leather is covered with a transparent product that gives it a beautiful natural look and makes it pleasant to the touch. Maintenance requires special attention.
*** Tip: Premium aniline leather is much finer than classic leather. Its finesse and elegance give it a special look. Very soft to the touch, it is also much weaker than traditional leather. We therefore recommend it only for furniture with careful infrequent use.
Care and maintenance: Perform maintenance of your leather every six months only with a special product for leather. Do not use water. If stains occur, wipe immediately with a dry cloth without rubbing. Do not confuse maintenance and cleaning. It is best to clean the leather prior to maintainance. Keep away from direct sunlight to prevent fading.
Synthetic leather :
Synthetic leather: Mainly composed of synthetic fibers and covered with a polyurethane or PVC layer. The finish can be close to the appearance of natural leather. It is smooth to the touch and easy to maintain.
Care and maintenance: Cleaning and maintenance are done with warm water and mild soap. Keep away from direct sunlight to prevent fading and alteration of natural appearance.
The fabric is composed of 85% wool and 15% polyester, which makes it resistant to daily wear and tear and easy to maintain.
Care and maintenance: In case of stains, use a spray dry cleaner, foam or special liquid leather cleaner or warm soapy water. Instructions on the spray or foam must be carefully followed. After use, thoroughly wipe the stained area and rinse the fabric without soaking.
Cashmere is a high quality natural animal fiber. Its surface is soft and smooth and gives a feeling of lightness without causing static electricity. It brings elegance to the furniture and resists dirt.
Care and maintenance: Use a wool or cashmere cleaner and cold water. Dry out of direct sunlight. Do not use fabric softener.
Diiiz is an online service that is in direct contact with the manufacturers. All our products are ordered directly from the factories and are sent to our warehouse in the UK. After a quality control procedure, the items are sent out to you. This method allows us to:
- have control over the production and guarantee the best possible quality
- offer very interesting prices that are 50 to 70% cheaper than shop prices.
- offer a customisable product which is adapted to your taste.
Delivery time may vary according to circumstances.
Ø Fast delivery : 1 to 3 weeks in Europe - Items in stock
For people who wish to have a fast delivery, Diiiz has selected a range of items that are stocked in our warehouse. The delivery time can take up to 3 weeks. The items in stock are indicated on the page of each article.
Ø Normal delivery : 12 to 18 weeks in Europe – customised items
For all customised items, the delivery time varies between 12 to 18 weeks. Once your order has been confirmed, it’s automatically registered in our files. The orders are grouped and then sent to our factories where the items are manufactured. This method allows us to combine flexibility, cost and customisation in optimal conditions.
After a first quality control, the pieces are sent to Europe. Once they have crossed the border, they are stocked in our warehouse in the UK where we do a second quality control. Once the item has been dispatched it can be delivery anywhere in Europe. Delivery time can take up to 2 weeks.
0 – 1 week
4 – 6 weeks
Transport towards the UK
5 – 8 weeks
0 – 1 week
1 – 2 week(s)
Once your order has been placed, a confirmation mail is sent to you. In this e-mail, you will receive an order number that should be used as a reference for any queries.
After each step of the procedure, you will receive a notification. This will allow you to track your order throughout the whole process!
As soon as your order is in our warehouse, our team will contact you to arrange a date and a time for delivery.
We work with experienced logistic companies to ensure a quick delivery time.
To ensure maximum security, www.diiiz.com uses the Ogone payment system.
Ogone is recognised worldwide and allows you to be fully protected whilst purchasing online.
All our furniture has a two year guarantee.
If there is a problem with the item, it will be recreated and replaced at our cost.
For more information please take a look at our terms and conditions section.
The Diiiz Service Team gives you guidance and advices. This service is the solution for your decorating projects and resale to other professionals.
Diiiz Service is intended not only to sector professionals - architects, designers, and distributors - but also to hotels, SMEs and large companies.
Diiiz seeks long-term collaborations with dealers as well as with designers and architects on a project basis. Send us your request and we will help you develop your project according to your needs and budget! You can reach us via the contact form or by phone at +44 75 14 23 06 66 from Monday to Friday between 9am and 5pm and on Saturday from 10am to 1pm.